MAXNet logon help

Your default Username is typically in the format of FirstNameLastName (with no space between them). For example: JohnDoe

Your default password is typically in the format of YourEmployeeNumber-dot-Last4DigitsofSSN. For example: 12345.6789

If you can not remember your MAXNet password, please follow the directions below:

  1. If you have access your Lotus Notes client application then
    1. Open your Lotus Notes client application.
    2. Open the MAXIMUS address book by either:
      1. Clicking on the picture of a book in the circle under the word “MAXIMUS” on the Welcome page OR
      2. Clicking on File- Database- Open.
      • Delete the word “Local” and enter your Home/Mail Server (i.e.,,, etc.).
      • Press the Enter key on your keyboard.
      • You should see a list of databases starting with “Administration Requests”.
      • Scroll down and highlight “MAXIMUS Address Book”.
      • Click the “Open” button.
    3. Locate your name and double-click on it.
    4. Click the “Edit Person” button at the top left of the page.
    5. Delete everything in the “Internet Password” field, including the parentheses. (i.e. (G8CmZEWyCy45FV8R) )
    6. Type in your desired password.
    7. Click the “Save & Close” button at the top left of the page.

  2. If you DO NOT have access to your Lotus Notes client application, you can call FixProb at 888.FIX.PROB (349.7762) or locally at 703.251.8734.